Purpose and Scope

This Self-Exclusion Policy (the Policy) governs Truefortune's measures to support responsible gaming by customers. It applies to all Truefortune accounts, products, and services, and to all related systems used to enforce the exclusion and any associated limitations.

Definitions

• Time-Out: A short-term break from gambling that prevents deposits, withdrawals, gameplay, and access to Truefortune products for the selected period. Time-Out periods are chosen within the Account Profile. Revocation of a Time-Out can occur only after 24 hours from the initial request.
• Self-Exclusion: A longer-term restriction during which the customer’s account is closed for a predefined duration. Self-Exclusion prevents access to all Truefortune products and related promotional materials for the chosen period. No variations to the pre-selected period are permitted.
• Exclusion Periods: Pre-selected durations available for Self-Exclusion. The minimum Exclusion Period is six (6) months. Other available periods may include twelve (12) months and twenty-four (24) months.

Time-Out (Short Break)

Customers may initiate a Time-Out via the in-account controls. While a Time-Out is active, the account cannot be used to deposit funds, withdraw funds, or place bets on any Truefortune product. The system will enforce the Time-Out across all products. Revocation is permitted only after a minimum of 24 hours from the initial Time-Out request. Upon expiration of the Time-Out, access is automatically restored unless a new Time-Out is imposed.

Self-Exclusion (Extended Break)

Where a customer wishes to restrict gambling activity for a longer period, Self-Exclusion is available. The period is fixed at one of the pre-selected durations and cannot be altered. The following applies:

• The customer must submit a Self-Exclusion request through the designated mechanism or by contacting Truefortune Support. The request initiates the chosen Exclusion Period and disables the customer’s account for the entire duration.
• During the Exclusion Period, the customer will not be able to deposit or withdraw funds, place bets, or access any Truefortune products.
• There are no options to reactivate the account before the expiry date. Reactivation occurs automatically at the end of the selected period, or the customer may initiate re-entry after expiry by contacting Truefortune Support.
• Requests to extend on expiry may be considered by Truefortune but are not guaranteed. Any extension must be requested in writing and is subject to the Company's absolute discretion.

Promotion and Marketing Restrictions

During Self-Exclusion, Truefortune will take reasonable steps to cease promotional or marketing communications. The Company will pursue reasonable efforts to avoid sending such materials to customers who have self-excluded. The customer acknowledges that Truefortune cannot be responsible for any actions taken by third parties or for a customer who creates new accounts or alters registration details to circumvent the exclusion.

Financial Protection and Limits

Customers may establish personal limits within the Account settings to manage gambling expenditure and time spent. If the configured limit is exceeded, Truefortune will restrict any further actions related to that limit. A limit or exclusion may be revoked only by written notice or electronic notice to Truefortune. The Company will consider such requests but retains absolute discretion to deny revocation.

Post-Exclusion Obligations and Cooperation

During any period of Time-Out or Self-Exclusion, customers should refrain from attempting to access or bypass restrictions. If a customer inadvertently or intentionally attempts to circumvent the measures, Truefortune has the right to suspend or terminate access and to pursue appropriate remedies under applicable law.

Data, Privacy and Record-Keeping

Truefortune will process personal data as necessary to implement Time-Outs and Self-Exclusions in accordance with applicable data protection laws and the Truefortune privacy framework. Data related to exclusion decisions will be retained for the duration of the Exclusion Period and for a reasonable period thereafter to enforce the policy, prevent gambling by excluded individuals, and comply with legal obligations.

Support, Guidance and Access to Help

Truefortune provides resources to assist customers in managing gambling-related concerns. Where applicable, customers may be directed to independent support services or professional counsel. Truefortune cannot guarantee access to third-party services but will provide information about available help channels and emphasize responsible gambling.

Operational Details

The Self-Exclusion policy and its enforcement are subject to change. Truefortune will communicate material changes to customers in accordance with its policy and applicable law. Any updates become effective on the date of publication unless otherwise stated.

Contact and Effective Date

For requests, inquiries, or to initiate Time-Out or Self-Exclusion, customers should use the official Truefortune support channels. The effective date of any exclusion begins on the date of acknowledgement by Truefortune staff or the activation timestamp of the exclusion mechanism.