Scope and Controller

Truefortune acts as the data controller for Personal Data collected in relation to its online gambling services. This policy describes how we collect, use, disclose and protect your information when you access the Truefortune site and participate in its games and services.

Categories of Personal Data We Collect

• Registration data: name, date of birth, address, email address, phone number.
• Account data: login history, device identifiers, IP address, geolocation (where permitted), browser and operating system details, referral source, and usage patterns of our services.
• Transaction data: deposits, withdrawals, payment method identifiers, and related records; we do not store full card numbers; payment processors handle card data in accordance with their security standards.
• Gaming data: wagers, game outcomes, session times, bets, and related security checks.
• Communications: messages with customer support, feedback, and survey responses.
• KYC and verification data: identity documents and evidence necessary to verify identity, age, and residency for licensing and anti‑money‑laundering purposes.
• Marketing preferences and consent status.
• Other information you actively provide or that is collected during your use of our services.

How We Use Personal Data

• To provide, operate and maintain Truefortune services, including account authentication and service delivery.
• To process wagers and payments, and to administer your account.
• To comply with legal and regulatory obligations, including anti‑money‑laundering and licensing requirements.
• To monitor for fraud, cheating and other prohibited activity, and to protect the integrity of the gaming environment.
• To communicate with you, including customer support and transactional notifications you have requested.
• To offer and tailor information about promotions or services, provided you have given consent for marketing communications.
• To conduct analytics, research and statistical analysis on aggregated data to improve our services.

Legal Bases for Processing

We rely on the following bases for processing Personal Data: contract performance and service delivery; compliance with legal and regulatory obligations; legitimate interests in securing, maintaining and improving services; and, where applicable, consent for marketing communications.

Recipients and Third Parties

• Service providers and processors that perform functions on our behalf (for example hosting, payment processing, analytics, customer support and infrastructure management).
• Affiliates and corporate group entities as necessary to provide the services.
• Regulators and licensing authorities as required by law or licensing conditions.
• In the event of a corporate transaction or corporate reorganization, potential buyers or their advisors with respect to the transferred assets and information, subject to appropriate protections.
• Other parties with your consent or as required by law.

International Data Transfers

Your Personal Data may be stored and processed in jurisdictions outside your country of residence, including jurisdictions with different data protection laws. We implement appropriate safeguards to protect data transferred to non‑local jurisdictions and ensure that such transfers comply with applicable data protection laws.

Data Retention

We retain Personal Data for as long as necessary to provide the services and for the period required by applicable law. In particular, due to anti‑money‑laundering and licensing requirements in certain jurisdictions, we retain records of transactions, account information and verification data for a minimum of five years after the last transaction or account closure, unless a longer retention period is mandated by law. Destruction or anonymization will occur when retention is no longer legally required or necessary for the purposes described in this policy.

Security of Personal Data

We implement appropriate technical and organizational measures to protect Personal Data against accidental or unlawful loss, access, disclosure, alteration or destruction. This includes access controls, encryption in transit and at rest where feasible, and regular security assessments. We require staff to adhere to data protection obligations and restrict data access to individuals with a legitimate need to know.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the service, analyze usage, and tailor content. We classify cookies as strictly necessary, functional, or advertising. You can configure your browser to manage cookies, but blocking certain cookies may affect service functionality. We may also use cookies to deliver advertising and measure campaign effectiveness. Third party providers may place cookies through our service subject to their own privacy policies.

Marketing Communications

Marketing communications are sent only with your consent or where we have a legitimate interest and you have not opted out. You may withdraw consent or opt out at any time by adjusting your account preferences or by contacting support. We will honour unsubscribe requests promptly and no longer send promotional messages after processing the request.

Your Rights

You have the right to access, update, correct or delete your Personal Data, to restrict or object to processing, and to request data portability where applicable. You may request a copy of your data or ask us to correct inaccuracies. To exercise these rights or to lodge a complaint, contact privacy at truefortune dot com or support at truefortune dot com. We may require evidence of identity before fulfilling certain requests and will respond within a reasonable period not to exceed 30 days, subject to applicable law.

KYC, Verification and Compliance

Truefortune performs ongoing identity, age and residency verification to comply with licensing requirements and to prevent fraud and financing of illicit activities. We may request government issued documents and other information for verification. Refusal or failure to provide requested verification may result in limitations or suspension of services.

Changes to this Policy

We may update this policy from time to time. We will publish the updated policy on our site and note the date of the update. Where permitted by law, material changes may require additional notice.

How to Contact Us

For questions or assistance regarding this policy, please contact privacy at truefortune dot com or support at truefortune dot com. You may also write to Truefortune Support